🚨 Return & Refund Policy – Merry Gleam Boutique
(for every Nigerian woman who clicks “buy” with us)
**The Big Picture**
We **do not** accept returns or refunds as a rule. Each pair is **sourced directly from China**, inspected twice, and shipped brand-new. Once the parcel leaves our hands, it is yours to love.
**The Only Time We Might Help**
We will **only consider** a return or refund for **genuine factory defects**—think a missing heel or two left shoes. Anything else (wrong size, colour, or “I changed my mind”) is **not covered**.
**How to Ask for Help**
1. **Call or WhatsApp us within 24 hours** of receiving the parcel:
📞 **+234 902 600 0026**
2. Send **one clear photo** of the issue plus your **order number**.
3. **Wait for our reply** before moving anything. If we say “yes,” we’ll give you the exact return steps and the approved courier.
4. **You pay the return courier cost**; we will quote the amount up front.
5. Once we receive and inspect the item (within 48 hours), we issue **store credit only**—no cash refunds.
**What Must Be Perfect**
• Item **unworn, undamaged, and in the original box**
• All tags, tissue paper, and thank-you card included
• Any sign of wear, perfume, or damaged packaging = automatic decline
**Golden Rule**
Measure your foot before ordering. Use our [Shoe Size Guide] to avoid “it’s half a size off” heartbreak.
**Still Need Help?**
Drop us a WhatsApp message or call **+234 902 600 0026**—we reply faster than BRT on a Sunday morning.